Frequently Asked Questions
Welcome to our FAQ section. If you don’t find the information you’re looking for here, please visit our Contact Us page for further assistance.
Orders & Returns
What can I expect once I place an order?
After placing your order, you will receive an order confirmation. Your order will be processed within 1–3 business days, depending on availability and customization. Once shipped, you will receive a shipment confirmation with tracking details.
How do I track my order?
You can track your order by logging into your account and viewing your order history.
What if I have a problem with my order?
Our customer care team is dedicated to assisting with all orders and inquiries. Please visit our Contact Us page to reach out.
How can I change or cancel my order?
To change or cancel your order, please contact our customer care team. For security reasons, some items/orders may not be eligible for changes or cancellations.
Can I ship to multiple addresses from a single order?
To ship to multiple addresses, please contact our customer care team to place your order.
What is your return and exchange policy?
We hope you love your purchase. If you’re not satisfied, you may return or exchange eligible items within 90 days from the date of purchase. Merchandise must be in its original packaging with a packing slip or order confirmation. You are responsible for return shipping costs. Refunds or exchanges are issued within 7–10 business days of receipt.
Non-returnable items include:
- Final sale items
- Monogrammed or personalized items
- Gift cards
- Items damaged through normal wear and tear
- Final clearance items
Personalization
How can I tell if an item can be monogrammed?
Once on the product page, select your color and size (if available). If the item is eligible, a “Choose personalization” drop-down menu will appear.
What is the character limit for personalization?
For a full name, the limit is 16 characters, including spaces and periods.
Can monogrammed items be returned?
Monogrammed items are non-returnable. Please verify your personalization before purchasing.
How much longer does it take for delivery when items are personalized?
Delivery time varies depending on the item. Please refer to the individual product page for estimated delivery times.
Can I get a logo put on a larger quantity of items?
For corporate monogramming or logos, please contact our customer care team for assistance.
Shipping & International Orders
Do you ship internationally?
Yes, we offer international shipping. For any refunds or exchanges, you are responsible for return shipping charges. Refunds are issued within 7–10 business days of receipt of your return.
Canadian Customers:
If you’re due a tax refund, customer authorization is required for forwarding to our agent. You are responsible for return shipping charges. Refunds are issued within 7–10 business days of receipt.